Privacy Policy

Effective Date: 11/29/2024

This Privacy Policy explains how Elevate Fitness (“we,” “us,” or “our”) collects, uses, protects, and shares your information when you use our services, visit our website, or participate in any programs, classes, or memberships. We value your privacy. We never sell your data—ever.

1. Information We Collect

We collect the following types of personal information:

Personal Identification

Name

Email address

Phone number

Home address

Emergency contact information

Payment Information

Credit/debit card details (processed through encrypted third-party processors)

Health & Fitness Information

Injuries

Medical history

PAR-Q responses

Other health information needed for safe exercise programming

Automatically Collected Information

Through Google SEO tools and standard website tracking, we may collect:

IP address

Device information

Browser type

General usage data

We do not knowingly collect information from anyone under the age of 18.

2. How We Collect Information

We collect personal information through:

In-person sign-ups

Exercise.com platform

Go High Level forms and landing pages

Email and SMS opt-ins

Online purchases of memberships or apparel

3. How We Use Your Information

We use the information collected for purposes including:

Scheduling and managing training sessions

Providing personal training, fitness classes, and wellness services

Creating fitness and nutrition programs

Processing payments and membership billing

Emergency contact purposes

Sending appointment reminders, updates, and relevant communication

Marketing emails or text messages (only with opt-in permission)

Maintaining compliance for HSA/FSA–eligible services

Improving our website performance and user experience

We only collect health information for your safety, proper programming, and effective training.

4. Sharing Your Information

We do not sell your personal information to anyone.

We only share information with:

Exercise.com (scheduling, health info storage, programming tools)

Go High Level (forms, communication, CRM)

Payment processors such as Converge (secure billing and transactions)

Website tracking tools such as Google Analytics (SEO performance)

These platforms store or process your data solely for operational purposes — never for resale.

5. Storage of Health Information

Your health-related data, including medical history and PAR-Q responses, is stored securely within Exercise.com, which uses industry-standard protections to ensure privacy and confidentiality.

6. How We Protect Your Information

We use multiple security safeguards, including:

SSL-secured website

Encrypted payment processing

Secure, password-protected platforms

Limited staff access to client data

Strict internal privacy protocols

7. Your Rights

You may request at any time:

To access the information we have about you

To update or correct your information

To delete your information (unless required for billing, safety, or legal purposes)

To opt-out of marketing emails or text messages

To submit a request, contact us at: 📧[email protected]

8. Cookies & Tracking Tools

We use standard website analytics tools such as:

Google Analytics

SEO tracking tools

These tools help us understand website performance and user behavior, but do not collect sensitive personal information.

9. Online Store Purchases

When purchasing:

Fitness apparel

Memberships

Digital or physical services

your payment information is processed through secure third-party systems. We do not store your full payment details on our servers.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated effective date.

11. Contact Us

For questions or privacy requests: [email protected]